Return, Exchange & Refund Policy

At Vesvia, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help—with a few important considerations.

1. Items Not Eligible for Return or Exchange

Due to the nature of our products (custom, personalized, and made-to-order items), we cannot accept returns or exchanges unless the item:

  • Arrives damaged or defective
  • Is significantly different from what was ordered (e.g., wrong color, wrong size, or visibly flawed print)

Once your order is placed, it immediately enters production. By purchasing, you acknowledge and agree that your order cannot be modified or cancelled. This helps us fulfill orders efficiently and minimize errors.

2. Validity Period for Returns & Exchanges

All return or exchange requests must be submitted within 30 days of receiving your item.
After this period, your eligibility for return or exchange is considered expired.

To be eligible for a return or exchange, your item must:

  • Be damaged, defective, or significantly incorrect
  • Be unused and in its original condition
  • Be returned with the original packaging
  • Include a receipt or proof of purchase

If these conditions are not met, we regret that we cannot process your request—even if the item is mailed back to us.

3. How to Request a Return or Exchange

If you received a defective or incorrect item, follow these steps:

Step 1:
Contact our customer service team within 30 days:
📞 +1 (606)-232-3698
📧 support@vesvia.com
Include:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the defective or incorrect item

Step 2:
You’ll receive a return form and return authorization code via email.
Print your return label, complete the return form, and send your package (with all original packaging/accessories) to:
952 Winchester Rd, Unit #1303, Lexington, KY 40505, United States

Important:

  • Use a trackable shipping method
  • Make sure the barcode on the return label is visible
  • Returns are free of shipping or restocking fees only if the product was incorrect, defective, or damaged during transit

4. Refund Process

Once your return is received and inspected, we will process your:

  • Exchange (for the same item) or
  • Refund (credited to your original form of payment)

Please allow 3–10 business days for the refund to appear on your statement.

5. Late or Missing Refunds

If you haven’t received your refund:

  1. Double-check your bank account
  2. Contact your credit card company (processing time may vary)
  3. Contact your bank to confirm posting timelines
  4. If the refund still hasn’t appeared, reach out to us at: support@vesvia.com

6. Shipping Costs

  • Original shipping fees are non-refundable
  • If the item is confirmed defective or the wrong product was shipped, we will cover return shipping costs

Need further assistance?
Our support team is always here to help: support@vesvia.com