At Vesvia.com, we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your data when you interact with us—whether by visiting our website, placing an order, or contacting us.
1. What This Policy Covers
This policy applies to the personal information we collect about you through our websites and communications. “Personal information” refers to data that identifies, relates to, describes, or can be associated with you. Please note, this policy does not apply to third-party websites or applications not owned by Vesvia.
2. Information We Collect and How We Use It
| Activity | Information Collected | Purpose |
|---|---|---|
| Account Registration | Name, email, IP address, browser info, cookies, optional: birthday, zip code, saved shipping addresses | To create and manage your account, save preferences, and enhance your shopping experience |
| Customer Support | Name, email or phone number, message content, optional: recorded calls | To respond to inquiries, support requests, feedback, and personalize future interactions |
| Marketing Communications | Email, phone number, engagement with our emails or promotions | To send you offers, promotions, and understand your interests |
| Purchasing | Name, email, billing & shipping address, payment details, browsing data | To process orders, issue receipts, deliver updates, and prevent fraud |
| Payments | Payments are processed securely via third-party providers like PayPal or Stripe. We do not store credit card information. | See their policies for more info: PayPal, Stripe |
| Public Comments/Reviews | Usernames, ratings, reviews, comments, social media tags | To showcase customer opinions and improve our services |
3. Additional Ways We Use Your Personal Information
In addition to the purposes above, we use your information to:
- Provide website functionality and services you request
- Identify and authenticate you
- Process orders, returns, and inquiries
- Communicate with you about your orders, offers, and updates
- Detect and prevent fraudulent or malicious activity
- Improve customer service and website performance
- Notify you of important changes to our services or policies
4. Sharing Your Information
We do not sell or rent your personal data. We may only share your information in limited situations, such as:
- With service providers who assist us in operating our website and fulfilling orders
- To comply with legal obligations or enforce our terms
- With your consent
5. Data Security
We take your privacy seriously. Our team employs a combination of technical safeguards and policies to protect your data, including secure servers, encryption, and access controls. However, no system is 100% secure, and we encourage you to protect your login information.
6. Data Retention
- Comments: Retained indefinitely to recognize and auto-approve future responses
- User Accounts: Stored in your profile and editable anytime (except your username)
- You may request deletion of your account or specific data at any time
7. Your Rights
If you have an account or have left comments, you may:
- Request an export of your personal data
- Request data deletion (subject to legal or security exceptions)
To make a request, contact us at support@vesvia.com
8. Automated Spam Protection
Visitor comments may be screened using automated spam detection systems.
9. Updates to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised effective date. Continued use of our site means you accept those changes.
Questions?
Contact us at support@vesvia.com