Thank you for shopping with Vesvia! Before placing your order, we recommend reviewing our shipping policy. If you have further questions, feel free to email us at support@vesvia.com.
General Shipping Information
- All items are made-to-order and go through a production process before being shipped.
- Most products ship within 1–3 business days. Licensed products may take 4–7 business days.
- Orders are processed Monday through Friday.
- Some items may ship separately based on size, weight, or fulfillment location.
Order Cut-Off Time: 2:00 PM (GMT-8:00)
When Will I Receive My Order?
Total Delivery Time = Fulfillment Time + Shipping Time
- Fulfillment Time: 1–3 business days May extend to 6–7+ days during holidays, peak seasons (e.g. Christmas), or unforeseen events (e.g. natural disasters, pandemics)
- Shipping Time (U.S.):
| Method | Delivery Time |
| Standard | 3–7 business days | - Shipping Time (International):
| Method | Delivery Time |
| Standard | 15–20 business days |
Note: Business days refer to Monday–Friday, excluding public holidays. Delays may occur due to customs or regional disruptions.
Shipping Costs
United States:
| Method | Costs |
|---|---|
| Standard | $4.99 |
International:
| Method | Costs |
|---|---|
| Standard | $6.99 |
Shipping rates are calculated at checkout based on your shipping address and order contents.
Where Do We Ship?
We ship worldwide, except to the following restricted regions:
- Sudan, Iran, North Korea, Syria, Ukraine, Cuba
Note: We do not ship to APO/FPO or PO Box addresses.
Tracking & Delivery Issues
Once your order is shipped, you’ll receive a tracking number via email. If you have questions, contact us at support@vesvia.com.
Lost or Delayed Orders
If your order is delayed or lost:
- Contact us within 4 days after the estimated delivery date
- We’ll investigate and either reship or refund as appropriate
- We may ask for confirmation of your shipping address and recommend checking with your local post office
If your tracking shows the package was delivered but you haven’t received it, contact us immediately. We’ll work with you and the carrier to resolve the issue.
Returned or Undeliverable Packages
Orders may be returned to sender for the following reasons:
- Incorrect or incomplete address
- Unclaimed at customs
- Refused by the recipient
If this happens:
- We will contact you once the package returns to our facility
- You may request a reshipment with updated address information
- Re-shipping Fees:
- $7.00 per item (U.S.)
- $10.00 per item (International)
If the package is not returned to us, a new order must be placed to receive your item(s).
Damaged or Defective Products
If your order arrives damaged or is defective:
- Send a photo of the damaged item to support@vesvia.com
- We’ll arrange a replacement or issue a refund promptly
- You will not be responsible for any additional costs
Need Help?
If you have any questions about shipping, delivery times, tracking, or issues with your order, contact our support team at:
📧 support@vesvia.com
📞 +1 (606)-232-3698
We typically respond within 1–3 business days.